New Client Managed Services Base Questionnaire Step 1 of 6 16% Name(Required) First Last Email(Required) Address(Required) Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Do you currently have an existing MSP/IT Provider?YesNoPlease enter your MSP/IT Providers Name How many office locations or facilities need to be managed? Do you have any required compliance or regulatory considerations? Not Applicable PCI DSS HIPAA GDPR NIST CIS Have you ever had a security audit (e.g., external, internal, insurance)? Do you have users that are mobile only (e.g., iPad, Android, ChromeBook)? Is there an On-Premise Active Directory? What is your current email solution (e.g., On-Premise, Office 365, Google)? Please describe current Azure / Office 365 Email (e.g., licensing with MSP or PAYGO, renewal dates).What email filtering software are you running? What is your current Phone Solution / SIP? How many servers are deployed and what are the OS versions? How many workstations and laptops are in use (i.e., Windows PRO, Mac)? Are all workstations and servers joined to local or Azure AD? Do you have a tool that is currently providing patching and updates to workstations and servers? ISP (Primary / Backup)? Domain Registrar - Ownership What is your current firewall solution (UTM)? Are VPN or Remote Access Solutions Required? Please describe your current switch solution.Please describe your current wifi solution and access points where applicable.Please describe your MDF Configuration (i.e., rack, power, network monitoring).Please describe your IDF Configuration (i.e., rack, power, network monitoring).Is there an existing network diagram and configuration backup? Do you have a process to review the firmware, configuration, and backup of your networking devices (i.e., Firewall / Switch / AP)?Please describe your current endpoint configuration (i.e., RMM Management Tool, Antivirus Solution, MDR Solution).Please describe your current server configuration (i.e., RMM Management Tool, Antivirus Solution, MDR Solution).What solution is currently in use for Backup and Disaster Recovery? Do you currently have an MFA solution in place for VPN or Cloud services (Office 365)?Please select:YesNoI'm not sureWhat devices are used for mobile devices? BYOD, company owned, Managed Management Solution (e.g. Google, Apple Business Manager)? Do you currently run penetration testing to manage vulnerability?Please select:YesNoI'm not sureDo you have any existing documentation or policies in place?Any additional attachments can be uploaded here.Max. file size: 64 MB.